Customer Satisfaction Survey :

* First Name:
* Last Name:
* Email:
* Company Name:
* Company Address:
* City:
* Country:
* Equipment Purchased:
* How are you involved with your equipment? (Department / Position in company):




The Product

  Very Important Important Somewhat Important Not Important N/A
Technology
Compatibility with SOP's
Cost of Consumables
Cost of Operation
Ease of Use
Initial Purchase Price
Product Performance
Quality/Reliability
Previous Experience with Crescent Scientific

 

THE SALES PROCESS

  Very Important Important Somewhat Important Not Important N/A
Knowledge of Sales Representative
Technical Expertise Sales Representative
Responsiveness of Sales Representative
Follow-up by Sales Representative
Overall Relationship with Sales Representative

 

AFTER SALE SUPPORT

  Very Important Important Somewhat Important Not Important N/A
Ability to Repair After First Visit
Application Support
Validation Services
Cost of Service
Cost of Service Contract
Overall Customer Service
Knowledgeable Service Representative
User Training
Bench Repair
Technical Phone Support

 

Q. What is your overall rating of your experience with your Crescent Scientific product(s)?

 

Q. What is your overall rating of our Sales Executive/Sales Manager?

 

Q. How likely are you to purchase Crescent Scientific equipment?

 

Q. How likely are you to recommend Crescent Scientific products to a colleague?

 

Please provide any additional comments or concerns in the space below.

 

Q. May we publish your comments?

 


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